CSAT today
92%
0% 100%
Inbound calls today
596
Total
58 sec Avg. wait time
Call metrics
4min
Average call time
8.1% vs yday
75%
Calls resolved
Queue
26
Calls waiting
!
CSAT (past 7 days)
Abandoned today
29
Total
4.9% Abandonment rate
Most calls resolved
Tom B63
Ella P58
Mark D56
Gabby T54
Jason B48
Trey B44
Agents available
Mark D
available
Pippa M
engaged
Russ N
engaged
Elif T
engaged
Jason B
available
Ella P
offline
Tom B
offline
Christine S
engaged
Trey B
engaged
Gabby T
engaged